ABOUT US

Mejuri is one of the fastest growing global digital brands and one of Canada’s fastest growing e-commerce companies. The world of retail is changing and we have created a digital first brand that connects with the new generation and makes it easy and affordable to own fine jewelry. We focus on perfecting every customer touchpoint, creating the best digital and offline experiences and content that is conversational and engaging.

Mejuri is venture backed and was part of one of the top accelerators in the world (500 startups). The work environment is exciting, fast-paced, and always evolving.

Mejuri, the Canadian-based e-commerce fine jewelry brand, redefines personal jewelry decisions” - Forbes

“Mejuri empowers women to buy diamonds for themselves.” - FastCompany

OVERVIEW OF THE ROLE

A main focus at Mejuri is offering an incredible customer experience. From the time the customer lands on our website to when their order is in their hands; a quick, seamless and well-communicated flow is expected. Our Customer Happiness Team works tirelessly to set new standards and exceed customer expectations.

What’s Customer Happiness? It's Customer Service but it means going above and beyond and even beyond that. Being a stylist and friendly voice that customers can turn to when they need a hand. Offering more than just an email response; exciting customers and making them want to come back and tell everyone they know how much they love Mejuri. Think you’re up for it?

We're looking for a seasonal Customer Happiness rep to join our team during the holidays (November-January) with opportunity for full time, permanent employment afterwards should there be a good fit.

ROLES & RESPONSIBILITIES

  • Providing an exceptional experience to all customers you interact with
  • Responding to inquiries on all platforms (email, text, social media, and live chat) within company-set SLA's
  • Meet and exceed hourly and daily goals of productivity
  • Following and exceeding our Customer Happiness guidelines
  • Assist the Customer Experience manager with implementing various customer-centred campaigns on an as-needed basis
  • Regularly share notable customer and process-related feedback with Customer Experience manager for improvement or highlighting



QUALIFICATIONS

  • 3+ years of customer service experience (preferably digital)
  • Ability to multitask and work well under pressure and deadlines
  • A friendly, approachable personality
  • Meet and exceed hourly and daily goals
  • Eagerness to learn and grow your knowledge in a customer service role
  • Strong problem solving skills
  • Great attention to detail
  • A positive, “I've got this”, attitude
  • Strong sense of initiative, self-motivated and goal-oriented
  • Passion for what Mejuri stands for