Mejuri is one of the fastest growing global digital brands and one of Canada’s fastest growing e-commerce companies. The world of retail is changing and we have created a digital first brand that connects with the new generation and makes it easy and affordable to own fine jewelry. We focus on perfecting every customer touchpoint, creating the best digital and offline experiences and content that is conversational and engaging.
Mejuri is venture backed and was part of one of the top accelerators in the world (500 startups). The work environment is exciting, fast-paced, and always evolving.
Mejuri, the Canadian-based e-commerce fine jewelry brand, redefines personal jewelry decisions” - Forbes
“Mejuri empowers women to buy diamonds for themselves.” - FastCompany
OVERVIEW OF THE ROLE
A main focus at Mejuri is offering an incredible customer experience. From the time the customer lands on our website to when their order is in their hands; a quick, seamless and well-communicated flow is expected. Our Customer Happiness Team works tirelessly to set new standards and exceed customer expectations.
What’s Customer Happiness? It's Customer Service but it means going above and beyond and even beyond that. Being a stylist and friendly voice that customers can turn to when they need a hand. Offering more than just an email response; exciting customers and making them want to come back and tell everyone they know how much they love Mejuri. Think you’re up for it?
We're looking for a seasonal Customer Happiness rep to join our team during the holidays (November-January) with opportunity for full time, permanent employment afterwards should there be a good fit.
ROLES & RESPONSIBILITIES